Your appointment is very important to us. Your time is reserved especially for you! It is very difficult for us to fill last minute cancellations and we run at a loss if this occurs. Also we miss the opportunity to accommodate another client to have that appointment time.
A booking fee of 20% of any treatment shall need to be paid 48 hours prior your appointment is scheduled. Otherwise your appointment shall be cancelled. The booking fee shall be deducted off the treatment price.
You will receive an appointment confirmation via sms and email 48hrs and 24hrs before your appointment. This sms/email must be confirmed within 24hrs in order to keep your appointment. Your appointment shall be cancelled if not confirmed via sms, email or phone.
Please give us a minimum of 24 hours if you need to cancel or reschedule your appointment. Appointments cancelled with less than the required 24 hours notice or no shows shall result in a $25.00 cancellation fee that will be charged at your next booking.
We do our very best to stay within our allocated appointment times. Clients’ arriving more that 10 minutes late after your scheduled appointment time will be cancelled as it is not possible to give you an adequate service in the remaining time. You will be required to pay the cancellation fee if this occurs.
Brow Maintenance Clients
If your brows are left unmaintained and are not in the suggested time schedule for regular maintenance you shall be charged the higher pricing tier. To avoid any extra costs please re-book at each appointment.
Please bear in mind it is the clients responsibility to remember your appointment dates and times to avoid missing an appointment or arriving late.
Thank you for your understanding.